We guarantee 99.9% power and network uptime.

Tested every 15 minutes, guaranteeing 99.9% over an entire month.

So what happens when things go down?

Service Extension
For every .1% of downtime, receive 2 days of service period up to one entire month's service.

To request credit or service extension, submit a ticket to our management department via your billing portal.

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SLA does not cover hardware issues, client/abuse issues, scheduled maintenence, or force majeure. Client must submit request with a fully accurate and graphed monitor log with specific time windows and checks. Request must be sent in within 5 business days of downtime occurance.

Our backend maintenence monitor checks from 12 off-network locations - only multiple location failures indicate downtime.